Privacy Policy
Last updated: October 2026
1. Introduction
Healing by Nutrition respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us by email, enquire about our services or participate in one of our personalised nutrition, exercise or coaching programmes.
We handle personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
2. Who We Are
Business name: Healing by Nutrition
Legal business name: Claudia & Michael Hegeman
Business address: (available on request)
Place of operation: Ede, The Netherlands
Email: support@healingbynutrition.com
Website: https://healingbynutrition.com/
For questions about this Privacy Policy or how we handle your personal information, contact us at support@healingbynutrition.com.
3. Personal Information We Collect
The information we collect depends on how you interact with us and which services you request or receive.
Information You Provide
When you contact us by email, enquire about a service or participate in one of our programmes, we may collect:
Your name and email address.
Information included in your enquiries and correspondence.
Your nutrition preferences, food habits and personal goals.
Your exercise experience, training preferences and practical circumstances.
Answers to questionnaires used to prepare personalised plans.
Information you provide about your experiences, progress and challenges during coaching.
Information needed to arrange and manage coaching sessions.
Relevant payment and transaction information.
Please provide only information relevant to your enquiry or programme. Avoid sending medical records or other sensitive documents unless they have been specifically requested and the purpose and handling of that information have been explained.
Health-Related Information
You may choose to provide information about allergies, medical conditions, medication, weight or other health-related matters when discussing your circumstances or completing a questionnaire.
Some of this information may qualify as special-category health data under the GDPR and therefore requires additional protection.
We will process health-related information only where necessary and where the applicable legal requirements are met. Where explicit consent is required, we will request it before processing that information.
You should not provide health information that is unnecessary for the service you are requesting.
Technical Information
When you visit our website, certain technical information may be processed to operate, maintain and secure the website. Depending on the website's configuration, this may include your IP address, browser type, device information, pages visited and technical logs.
Cookies and similar technologies may also process information about your use of the website. The information collected depends on the technologies actually installed and used.
Providing personal information is generally voluntary. However, certain information may be necessary for us to respond to an enquiry, prepare a personalised plan, arrange coaching sessions, provide a requested service or process a payment.
If you do not provide information necessary for a particular service, we may be unable to provide that service or complete the requested arrangements.
You should only provide health-related information that is relevant to the service you are requesting.
4. How We Use Your Personal Information
We may use your personal information for the following purposes:
Responding to enquiries and requests for information.
Communicating with prospective and existing clients.
Assessing information you provide for a requested service.
Preparing personalised nutrition and exercise plans.
Delivering personal coaching and arranging Zoom sessions.
Managing appointments, rescheduling and programme administration.
Processing and recording payments.
Meeting legal, tax and accounting obligations.
Maintaining website security and resolving technical problems.
Handling complaints, disputes and legal claims.
We will not use your information for unrelated purposes unless the processing is permitted by law or any required consent has been obtained.
5. Legal Grounds for Processing
We process personal information only where a lawful basis applies under the GDPR.
Depending on the circumstances, these legal bases may include:
Contractual necessity. Processing information necessary to take steps at your request before entering into a contract or to provide services under an agreement with you.
Legal obligation. Processing information where necessary to comply with applicable legal requirements, including relevant financial and accounting obligations.
Legitimate interests. Processing information where necessary for legitimate business purposes, such as responding to correspondence, maintaining website security or handling disputes, provided your interests and fundamental rights do not override those interests.
Consent. Processing information where you have given valid consent and consent is the appropriate legal basis. This may include certain uses of health-related information and non-essential cookies or similar technologies.
Where processing relies on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Information may still be retained or processed where another lawful basis applies.
Where special-category health data is involved, an additional condition under Article 9 of the GDPR must also apply. An ordinary legal basis under Article 6 alone is not sufficient.
6. Personalised Plans and Coaching
We use relevant information you provide to prepare and deliver the service you request.
For personalised nutrition plans and nutrition and exercise plans, this may include information about food preferences, eating habits, goals, exercise experience and practical circumstances.
For personal coaching programmes, we may also use questionnaire responses, correspondence and information discussed during coaching sessions to prepare plans, discuss your experience and provide relevant guidance throughout the programme.
Please ensure that the information you provide is accurate and inform us if relevant details change during your programme.
Our services provide personal and educational guidance. They are not medical services and do not replace medical advice, diagnosis or treatment.
7. Who May Receive Your Information
We do not sell your personal information.
Where necessary to operate our website, communicate with you, provide our services or fulfil legal obligations, personal information may be disclosed to relevant service providers or other recipients.
Depending on the services actually used, these may include:
Website hosting and technical service providers.
Email and communication service providers.
Video-conferencing providers used for coaching sessions.
Payment service providers and financial institutions.
Accounting, IT, security or professional advisers where their assistance is necessary.
Public authorities or other recipients where disclosure is required by law.
We seek to limit disclosures to information necessary for the relevant purpose. Where required, appropriate data protection agreements and safeguards will be put in place with service providers.
We do not authorise service providers to use personal information for unrelated purposes merely because they provide a service to us.
8. International Transfers
Some service providers may process personal information outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we will ensure that the transfer complies with applicable data protection law. Depending on the circumstances, this may involve an adequacy decision, appropriate safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism.
The actual providers, locations and safeguards depend on the services used to operate the website and deliver our services. You can contact support@healingbynutrition.com to request further information about relevant international transfers.
9. How Long We Retain Personal Information
We retain personal information only for as long as necessary for the purpose for which it was collected, taking account of legal obligations, administrative requirements and the need to establish, exercise or defend legal claims.
The retention criteria are as follows:
Enquiries and correspondence: Retained for the period necessary to respond to your enquiry, manage follow-up and address any resulting dispute or legal claim.
Client questionnaires and personalised plans: Retained for the duration of the service and afterwards only for an established and justified period where necessary for programme administration, follow-up, complaints or legal claims.
Coaching information: Retained for the duration of the programme and for any additional justified period needed to manage follow-up, complaints or legal claims.
Financial and accounting records: Retained for the statutory period applicable to the relevant records.
Technical and security information: Retained for the period necessary for website operation, security, troubleshooting and administration.
Consent records: Retained where necessary to demonstrate that consent was obtained or withdrawn.
When information is no longer needed, we will delete it or securely anonymise it where appropriate, unless retention is required or permitted by law.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures are intended to limit access to personal information to those who need it for legitimate business purposes and to protect information handled through our website, communications and service delivery.
No method of electronic transmission or storage is completely secure. You should avoid sending unnecessary sensitive information through ordinary email or other unsecured channels.
If a personal data breach occurs, we will assess our obligations and notify the relevant supervisory authority and affected individuals where required by applicable law.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate its features, remember preferences, maintain security, understand website performance or provide other functionality.
Where consent is legally required, non-essential cookies and similar technologies will only be used after valid consent has been obtained.
Where a cookie-consent mechanism is provided, you can use it to manage your choices and withdraw consent where applicable. You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
The specific cookies and technologies used depend on the website's configuration. Information about the cookies actually used should be made available through the website's cookie information or consent mechanism.
12. Your Data Protection Rights
Under the GDPR, you may have the following rights, subject to applicable conditions and exceptions:
Right of access: You may request confirmation of whether we process your personal information and obtain access to it.
Right to rectification: You may request correction of inaccurate or incomplete personal information.
Right to erasure: You may request deletion of personal information where the legal requirements for erasure are met.
Right to restriction: You may request restriction of processing in certain circumstances.
Right to object: You may object to processing based on legitimate interests where the relevant legal conditions apply.
Right to data portability: You may request certain personal information in a structured, commonly used and machine-readable format where the legal requirements are met.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
These rights are not absolute in every situation. For example, we may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.
To exercise your rights, contact support@healingbynutrition.com. Please describe your request clearly. We may need to verify your identity before responding.
We will respond within the period required by law, normally within one month of receiving your request. Where permitted by the GDPR, this period may be extended for complex or multiple requests. We will inform you where an extension applies.
You also have the right to lodge a complaint with a data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens: https://autoriteitpersoonsgegevens.nl/.
Where applicable, you may also lodge a complaint with the supervisory authority in your country of habitual residence, place of work or the place of the alleged infringement.
13. Children's Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful. If you believe a child has provided personal information to us in circumstances where it should not have been collected, contact support@healingbynutrition.com so that we can review the situation and take appropriate action.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
We do not control the privacy practices of independent third parties. When you visit an external website or use a third-party service, that provider's own privacy policy and terms may apply.
We recommend reviewing the relevant privacy information before submitting personal information to a third party.
15. Automated Decision-Making
We do not intend to make decisions about clients solely through automated processing, including profiling, that produce legal effects or similarly significant effects on them.
Our personalised plans and coaching services are prepared with consideration of the information and circumstances provided by the individual client.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website, data-processing practices or legal obligations.
The latest version will be published on this page, together with the date on which it was last updated. We recommend reviewing this page periodically.
Where required by law, we will take further steps to inform affected individuals of material changes.
17. Contact
For questions about this Privacy Policy, our handling of personal information or your data protection rights, contact:
Healing by Nutrition
Claudia & Michael Hegeman
Ede, The Netherlands
Email: support@healingbynutrition.com
Website: https://healingbynutrition.com/